Prerequisites :
Hold an Owner, Admin, Director, or Manager role with access to employee profiles enabled under the Role and permissions tab.
How to Create an Employee Profile in Combo?
Go to the Team tab:
Click Add an employee.
Enter the first name and last name.
Enter the email address.
Select the establishment and the team.
Click Save.
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If the message "Error: a member with this email address already exists" appears, an active or inactive profile already exists with this address. Check your employee list before creating a new profile.
It is not possible to create two profiles with the same email address.
A Manager must have access to their team members' profiles enabled to create a profile (configurable from the Role and permissions tab of their own profile).
How to Complete Personal and Contract Information?
In Personal information
Go to the Personal information tab of the employee's profile:
Click Edit personal information.
Fill in all civil status, contact, and health fields.
Click Save.
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If the employee does not yet have a Social Security number, check the dedicated box.
A Manager must have access to their team members' profiles enabled to edit a profile (configurable from the Role and permissions tab of their own profile).
An employee cannot edit the profile of a colleague with an equal or higher role.
In Contracts
Go to the Contracts tab of the employee's profile:
Open the contract by clicking Actions > Declare a change > Correct contract information if the contract is active, or by clicking directly on the upcoming contract.
Fill in all contract-related fields.
Click Save.
This information is required to keep the Unique Personnel Register (RUP) up to date, complete the DPAE (Pre-Employment Declaration), and ensure proper data synchronisation with payroll.
How to Activate the Employee's Profile?
Go to the Team tab:
Locate the employee in the list.
Click Invite.
The employee receives an activation email valid for 48 hours.
Click Resend invitation if the link has expired.
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Each new send cancels the previous email: advise the employee to open the most recent email received.
Hover over the Resend invitation button to display the date the last invitation was sent.
If the Invite button does not appear, the employee already has an active Combo account (for example, if they previously worked at another organisation using Combo).
FAQ
The message "Error: a member with this email address already exists" appears. What should I do?
The message "Error: a member with this email address already exists" appears. What should I do?
An active or inactive profile already exists with this email address. Check your employee list before creating a new profile.
The Invite button does not appear on the employee's profile. Why?
The Invite button does not appear on the employee's profile. Why?
The employee already has an active Combo account from a previous organisation. They can log in directly without an invitation.
Why is it important to fill in the contract information?
Why is it important to fill in the contract information?
This data feeds the Unique Personnel Register (RUP), enables the DPAE (Pre-Employment Declaration), and ensures synchronisation with payroll.