How do the alerts on the schedule work ?
The alerts on the schedule will depend on your collective agreement and the Labour law.
Kimberley avatar
Written by Kimberley
Updated over a week ago

We all know, there are many Labour laws and it’s usually hard to remember them all (legal working time without a break, daily rest period, weekly working time, maximum working hours…).

Please rest assured, Combo will take them automatically into consideration and will indicate the rules to follow ! If an alert appears on your schedule, you only have to amend it accordingly and the alert will disappear. 😉

Good to know :

  • The alerts on the schedule are only visible as an indication for manager, directors and admins. They won’t stop you from publishing the schedule as is if you wish.

  • Only admins and directors can hide alerts in the schedule display settings :

1. Check your collective agreement on Combo

When creating your account, you most likely filled in your collective agreement.

If that’s not the case, please make sure you do so, otherwise the alerts will not be in accordance to the regulation of your collective agreement. Go here 👈

It is due to this configuration that alerts appear on your schedules should rules of your collective agreement or the employment contracts of scheduled employees are not respected.

The choice of your collective agreement will also have an impact or your payroll management, we'll tell you more about it in this article.

2. Differentiate the types of alerts that can appear in the schedule

Two types of alerts can appear when creating your schedule : the ones indicating the rules within the collective agreement aren’t being followed and ones indicating there is a conflict of hours for a scheduled shift.

Good to know : The conflicting hours are often linked to one employee being schedules in two different locations at the same time. Please make sure you delete the duplicate otherwise the hours will be counted twice. They can also appear if you have two shifts overlapping.

You will find a summary of all the alerts in the notification button in the top right corner of the schedule page.

The alerts concerning the regulations due to the collective agreement automatically adjust to your actual hours. If you publish a schedule with these alerts but in reality you follow the rules, then, when indicating the real hours, the alert will disappear.

The alerts concerning conflicting hours will be based on the scheduled shifts.

Similarly, when validating the actual hours you declare that your employee left early and then add an absence for the hours not worked, a conflict will arise because it is based on the scheduled hours. Just ignore it.

If you want the alert to disappear, you will have to delete the shift and create new one with the actual hours before validating. You can also leave the shift as is, the most important is that the actual hours respect HR rules !

Did this answer your question?