How to Proceed with the Subscription Suspension?
Go to Subscription :
Click on your initials or your profile picture at the top right.
Click on Suspend my subscription.
Enter a reason.
Click Suspend.
💡
For a monthly subscription, the subscription remains active until the end of the current period, then is automatically suspended at the next billing date, with no further charge.
For an annual subscription with commitment, suspension does not stop payments. You remain liable for all invoices until the end of your commitment.
After suspension, your data remains accessible. Contact support if you need to download specific information.
How Does Access to Combo Change After Suspension?
Employee profile:
Access employee documents.
View attendance sheets.
View employee information.
Create a new employee profile.
Unique Personnel Register:
Download the Unique Personnel Register (RUP).
Messaging:
Access the internal messaging system.
Payroll:
Create a new payroll period.
Download accounting exports.
View past accounting exports.
⚠️ The following features are disabled after suspension:
Schedule publication.
Download of the upcoming week's schedule.
Download of the past week's schedule.
Download of attendance sheets.
Actual hours validation.
FAQ
Is my monthly subscription cut off immediately after suspension?
Is my monthly subscription cut off immediately after suspension?
No. The subscription remains active until the end of the current period, then is automatically suspended at the next billing date.
Can I cancel an annual subscription with commitment before the end date?
Can I cancel an annual subscription with commitment before the end date?
Suspension is possible but does not stop payments. You remain liable for all invoices until the end of your contractual commitment.
Is my data deleted after suspension?
Is my data deleted after suspension?
No. Your data remains accessible. Contact support to download specific information