How do I activate messaging?
Go to Settings > Preferences:
Check the Instant messaging option.
How do I send a message?
From the web application
Go to the Messages tab:
Click on the New icon.
Select your recipients by employee, by role, or by establishment.
Add a title and write your text.
Click on the blue arrow to send.
From the mobile application
Go to the Messages tab:
Tap on the + icon.
Select your colleagues and click on Start.
Click on the Pencil icon at the top right to name the conversation.
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You can send files (.txt, Word, Excel, PowerPoint, OpenOffice, PDF, JPG, JPEG, PNG, X-PNG, GIF) up to 15 MB.
For videos, use a .zip format.
The "Delivered" status appears when the message has been delivered to participants.
The "Read" status appears when the message has been viewed by one or more participants.
How do I manage conversation participants?
It is possible to add or remove members along the way.
On the web application
To add a colleague, click on the Add a colleague button.
To remove a colleague, hover over the name and click on the - icon.
On the mobile application
To add a colleague, click on the Pencil icon then on Edit.
To remove a colleague, click on the Pencil icon then on Delete.
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The conversation creator cannot be removed.
Messages from a deactivated employee remain visible in the history, but they can no longer access it.
If you reactivate this employee, they will recover all their content.
How do I edit or delete a message?
You can only edit your own messages. An "Edited" label then appears below the message.
When you delete a message, the content becomes "message deleted" for other participants and "You deleted this message" for you. Complete deletion of a conversation is not possible independently. Contact our support team with the conversation URL.
How do I reply to a specific message from the mobile application?
Go to a conversation:
Press and hold the message you want to reply to.
Click on Reply.
Write your response.
Send.
How do I react to a message with an emoji?
Go to a conversation:
Press and hold the message you want to react to.
Click on React.
Select the emoji you want to use.
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It is possible to react to your own message.
Multiple people can react to the same message.